Thank you for joining ChessNut Academy. We at ChessNut Academy (“ChessNut Academy”, “we”, “us”) respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights regarding your personal data.
Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use ChessNut Academy websites, mobile applications, APIs, or related services (the “Services”). It also applies to prospective customers of our business and enterprise products.
Please also keep in mind that our sites may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our sites or applications and to read the privacy notices of other sites that may collect your personal information.
By using the Services, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.
1. PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our Site, registers on the Site, places an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, date of birth or incorporation etc. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We collect information through technology for website visitors who do not engage with us directly, please see the Technology and cookies and trackers section below for more information. If you interact on our website, we will track your activities online, but we do not know who you are.
However, if you submit a form with your contact information, we will engage with you as requested and may follow up with you to further build a relationship, generally through Communications and Marketing. You can opt out of marketing communications at any time.
Why do we collect this information? We respond or initiate communications in provision of the Activities or in response to a request. This is based on the requirement to provide you services or our legitimate interest to grow our business and understand our Customers and their needs better. Our legitimate interest in this relates to sending you the request, in which you may choose to respond or not and can choose to ask us not to contact you for those purposes. Given this, our legitimate interest is not outweighed by the risk to you.
Account Information:
When you join Outschool, we ask for your name or publicly posted name from a linked account (such as Facebook, Google or Apple), email address, phone number, and postal address. We collect information about the Activities you can or wish to be involved with (as an Educator or as a Parent or Learner) and keep a history of your Activities. You may choose to provide additional information in your profile, such as age, gender, pronouns, title, and profile photo. To activate your account and participate in Activities, Learners will submit a video recording for verification, as well as all live classes are recorded and cameras required to be on for at least a portion of the Activity for the safety of all Learners. Where necessary, an account may require a contract to be in place.
Services:
We collect information about the Classes, Activities, or other Services for which you or a Learner engages in, comments and communications, instructions, information you share such as drawings or photos, class or Teacher reviews, video and audio, and the history of activity in and with Outschool. This may include uploaded items, such as photos or drawings. If information is uploaded to Outschool, it may contain metadata such as who created or last modified it, the date created or modified, location, and such. You can generally check metadata by clicking on the properties for that item. We do not require any metadata on submitted items and we do not purposefully use any. We do not support or encourage communication outside our platform, except where required and specifically approved by the course, e.g., gaming. At times, we may want to test if certain parts of the website or Services work better than others and if so, may present one version to some group (of Customers, general consumers, etc.) and one to another. There is no substantive difference between the options, mainly just presentation, such as testing whether more people like the “load more” option or the page clicking. We do this to better determine how to design our site for engagement.
Finances:
For purchases, we collect name, credit card or other payment information, billing address, and information about the Services purchased. For payments to you, we collect your financial account information if necessary, payment details, and information about our payments, such as the reason or history. We also use financial information to detect or prevent fraud.
2. NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers' utilized and other similar information.
3. WEB BROWSER COOKIES
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
4. HOW WE USE COLLECTED INFORMATION
ChessNut Academy may collect and use Users personal information for the following purposes:
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To improve customer service – Information provided by users help us respond to their customer service requests and support needs more efficiently.
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To personalize user experience - We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
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To improve our Site - We may use feedback provided by users to improve our products and services.
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To process payments - We may use the information provided by the user when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
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To run a promotion, contest, survey or other Site features - To send users information they agreed to receive about topics we think will be of interest to them.
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To send periodic emails - We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product, or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or user may contact us via our Site.
Communication :
When you communicate with us, regardless of the channel, we keep records of communications and act on them as appropriate, whether email, messaging, or other forms of communication. Communications may be managed by various departments and/or third parties, including Trust & Safety or Legal. We may also communicate with you to better understand our market, and ask you to participate in study groups, surveys, video interviews, etc. We will provide more information to you at the time.
Social Media :
We may interact with you using social media in a variety of ways. We may “follow” you or ask you to “follow” us. We may create groups on social media for interaction. We may ask for your social media handles or tags to use in advertising. We may copy your posts or statements and follow up internally or with you.
Marketing :
We will use your contact information to communicate with you, unless you instruct otherwise. We do not collect Learner information for marketing purposes. We may obtain information from third parties, such as matching your email address to a publicly available physical address and sending physical marketing materials, like postcards. You can request that your email or other information in your profile not be used for marketing purposes. If you opt out of marketing emails, we will continue to send emails related to Classes or Activities and respond to any requests from you. Please contact support@chessnutacademy.com for questions.
5. HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Udemy takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that we collect and store. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secured, so we cannot guarantee that communications between you and Udemy, the Services, or any information provided to us in connection with the data we collect through the Services will be free from unauthorized access by third parties. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact our Support Team with any concerns.
6. SHARING YOUR PERSONAL INFORMATION
We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided you have given us your consent.
You acknowledge, agree and authorize us to share your personal information with third party service providers who help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes.
You acknowledge, authorize and agree to collect, store, process and transfer your information to our sister concern entities for the purpose of providing service through this / their platform. You further allow them to communicate with you in any manner including by way of emails, phone calls and messages. If you choose to use services provided by our sister concern, your information may be additionally governed by the privacy policies of such sister concern entities and we will not be responsible for the privacy practices of such sister concern entities.
If we are involved in merger, acquisition, sale, re-organisation, joint venture, transfer or disposition of all or any portion of our business, we will continue to ensure confidentiality of user information and will give prior intimation to affected users in case sharing of information is required.
7. LINK TO OTHER SITES
Our platform provides links to other Sites. Such Sites may collect user information. We recommend users to review the privacy policy of such sites as we are not responsible for their privacy practices.
The Service may provide, or third parties may provide, links or other access to other sites and resources on the Internet. ChessNut Academy has no control over such sites and resources and ChessNut Academy is not responsible for and does not endorse such sites and resources. You further acknowledge and agree that ChessNut Academy will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through any such site or resource. Any dealings you have with third parties found while using the Service are between you and the third party, and you agree that ChessNut Academy is not liable for any loss or claim that you may have against any such third party.
8. INFORMATION WE GET THROUGH TECHNOLOGY
Some data we get through technology, such as cookies and trackers on the website. We do not knowingly track children. More detail is provided below for each one of these, but here we explain how and why we process this information.
How do we collect this information? This data is collected through technology. This means simply by coming to our website or using our app, you are providing certain information automatically. Some of this you can opt out through our Cookies Page or through your computer or browser settings, but others are necessary.
Why do we collect this information? More details are below, but some data is necessary for the operations of the website and app and some are optional. Optional reasons include analytics, preferences as discussed above about testing certain features or preferences on our site, assessing user behavior and tech problems, along with other useful information. Unless it is necessary for the website or app to work, our reasons are linked to our legitimate interests in having this information that we do not believe impact your rights and freedoms. This information also helps us personalize your experience with us. It also helps us detect, investigate fraud and violations of our policies.
Technical, Device, and Usage Data:
This is information that we automatically collect about your device and connection when you engage with Outschool and it includes your IP address, device identifiers such as cookie identifiers and mobile device identifiers, operating system type, and the type of browser. This may include data about your usage (such as login times, search terms , items you click on, error messages, and pages you viewed) and location data. For information about what cookie and mobile device identifiers are and how we use them, please see our Cookie Notice Page. We do not collect data from third-party ad trackers on Learners.
9. COMPLIANCE WITH CHILDREN'S ONLINE PRIVACY PROTECTION ACT
Protecting the privacy of the young is especially important. For that reason, we never collect or maintain information at our Site from those we know are under 13years, and no part of our Site is structured to attract anyone under 13.
10. CHANGES TO THIS PRIVACY POLICY
ChessNut Academy has the discretion to update this privacy policy at any time. When we do, we will send you an email. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information collected. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. The continued use of our platform and our services will denote your acceptance of our modified policy and will be adequate proof that you have agreed to the terms of this policy which shall apply from the first day of your use of the platform. If changes are significant, we will provide more prominent notice.
11. CONTACT US
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Grievance Officer